Shipping Policy

Updated April 12th 2020

Shipping methods and estimated arrival times are estimates only. All times are estimates and subject to Force Majeure.  

DOMESTIC SHIPMENTS
  • Standard Shipping: 5 - 7 Business days, USPS Priority mail, Media Mail, UPS Ground, USPS Prority Mail, and other carriers and services could be used depending on size of the box(s) and distance from warehouse.
INTERNATIONAL SHIPMENTS
  • Standard International Shipping: 7-14 business days not including time through customs. DHL Worldwide Express, USPS International Parcel, UPS International Parcel and other carriers and services could be used depending on size of the box(s) and distance from warehouse.
COUNTRIES WE SHIP TO

We appreciate our fans all over the globe, and ship to all countries that do not have shipping restrictions.

RESTRICTIONS

Items restricted  from shipment outside of the US will be labeled such on their product pages with US ONLY  near the top of the page

INTERNATIONAL ORDERS - DUTY AND VATS FEES

Items sold on TheArtOrder.com and shipped outside of the United States may be subject to VAT or sales tax.  ArtOrder does not calculate or collect these fees at time of checkout. 

International orders may have additional fees applied to them by the receiving country’s (your country’s) customs agency.  Unfortunately, we have nothing to do with these fees and are not able to estimate fees or determine whether or not there will be any.  To learn more about your country’s customs fees and other import duties/taxes, we recommend contacting your country’s customs agency.  We are not responsible for these customs fees and cannot reimburse customers for any additional fee charged by your customs agency. 

UK & EU CONSUMER RIGHTS

If you feel like there has been an issue with your order.  We implore you to contact the ArtOrder Team (info@theartorder.com) immediately. We will do our best to make all accommodations for you within the rights of the law.

SHIPPING COST

The final shipping cost is generally calculated by the weight of the item(s), the shipping address, and the chosen shipping method.  The final shipping costs are calculated at time of checkout.

SHIPPING DISCOUNTS

We occasionally offer discounted or free shipping options as part of sales promotions. If this shipping is chosen, we will ship your order using the most cost effective shipping option. Sometimes these shipping options can be slow and may take longer than originally intended to be delivered.

PROCESSING

Most orders normally ship within 1-2 business days.  Some international orders may take up to 3 business days to process.  Orders are not processed after 12pm (MST) or on weekends.  Any orders placed during this time will be processed within the normal time frame.  If you place an order after 12:00pm MST with expedited shipping, your item will not ship until your order has been processed on the next business day.  Please allow up to 24 hours for online updates. 

ADDRESS FORMATTING

All address fields have a limit of 30 characters. 

It is the sole responsibility of the customer to provide an accurate and properly formatted shipping address.  Every address is verified and if the provided address is invalid this will delay processing of your order or potentially your order never arriving at its intended destination.

ADDRESS ACCURACY AND ADDRESS CHANGES

It is the responsibility of the customer to verify that the shipping address provided at time of checkout is accurate and formatted correctly.

It is the responsibility of the customer to notify us if their shipping address has changed. It is best if you do this as soon as possible.  We process most orders within a 48 hours and there is a very small window to get an address change request processed.

Address change requests that happen BEFORE an order has shipped have the best chance of being successful. 

Address change requests that happen AFTER an order has shipped have a very tiny window of time to be successful.

If the order is able to be intercepted after being shipped there is a $20 fee charged to customer for the address change AND the difference in postage if one exist to reroute the package.   

SHIPPING RESTRICTIONS

Please understand that only orders with final delivery made by USPS will deliver to a P.O. Box. No door-to-door tracking is available for USPS First Class International Orders.

CART PURCHASE RESTRICTIONS

Some items may be flagged as CART PURCHASE RESTRICTION  and they will require you to have that item be the only item in your cart at checkout.   This is usually due to the size of the package being so large that to ship it with other items would be vastly expensive.  

Having more than an item like this in your cart will prevent you from selecting a shipping option.  Once you've removed other items you should be able to select a shipping carrier as normal